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FAQ
• Is your medical answering service HIPAA Compliant?
Yes, we are fully HIPAA compliant, and rock solid in terms of privacy and confidentiality.
• Can your automated medical answering service be programmed for custom greetings and options?
Absolutely. We’ll handle all programming aspects for you, and you can also make changes via our simple web interface.
• Is an automated answering service better than a live operator?
Most medical professionals seem to think so. Studies have shown that people shy away from discussing medical issues with
anyone but a doctor, so leaving a message is much more preferable than giving symptoms to a live operator. In addition, live
operators make mistakes, can be unreliable, or even rude. An automated service takes all of those out of the equation. You
get 100% of your messages 100% of the time, with zero mistakes or miscommunications.
• Can you explain your pricing structure?
Two words: Flat Rate.
Your automated medical answering service will cost you the low rate of $79 a month for one doctor. If there are multiple doctors / professionals in the office, add $25 a month for each (this means a two doctor office will be $104, three doctors $129, and so on). This is for our primary service, which includes a host of features (forwarding, dispatching, etc) – it’s so all-encompassing that most offices do not need anything else.
However, in the event that you DO wish to add other features, we will work out our best price, and again, it’ll be a flat rate. We’re all about giving you exactly what you want, at the best (and easiest) price possible.
• How about contracts?
Nope, no contracts either.
• Do I have to buy and/or install any equipment?
Not in the least. There is no equipment on your end whatsoever (well, except your phones, which you likely already have.)
• Flat rate… no contract… no equipment… always working… 100% accurate… What’s the catch?
There is no catch. This is what advancing technology affords us. You CAN have a stellar automated answering service that is
reliable, effective, and very cost efficient. Let us show you how by calling us at 1-888-881-3777.
• Is this service good for other medical-related professions (like vets, chiropractors, etc)?
Yes, any medical (or related) field will benefit from our automated answering service.